Justin Moss

Efficiency Experts

Posted on: April 20, 2008

I received this in an email and though it worth publishing:

For all of you who frequent restaurants and understand the need for the service to be faster, this short story is a timeless lesson on how consultants can make a difference to an organization.

Last week, we took some friends out to a new restaurant and noticed that the waiter who took our order carried a spoon in his shirt pocket.

It seemed a little strange. When another waiter brought our water and utensils I noticed he also had a spoon in his shirt pocket. Then I looked around and saw that all the staff had spoons in their pockets.When the waiter came back to serve our soup, I asked, ‘Why the spoon?’

‘Well, he explained, ‘the restaurant’s owners hired Andersen Consulting to revamp all our processes. After several months of analysis, they concluded that the spoon was the most frequently dropped utensil. It represents a drop frequency of approximately 3 spoons per table per hour. If our personnel are better prepared, we can reduce the number of trips back to the kitchen and save 15 man-hours per shift.’

As luck would have it, I dropped my spoon and he was able to replace it with his spare.

‘I’ll get another spoon next time I go to the kitchen, instead of making an extra trip to get it right now.’

I was impressed. I also noticed that there was a string hanging out of the waiter’s fly. Looking around, I noticed that all the waiters had the same string hanging from their flies. So before he walked off, I asked the waiter ‘Excuse me, but can you tell me why you have that string right there?’

‘Oh, certainly!’ Then he lowered his voice. ‘Not everyone is so observant. That consulting firm I mentioned also found out that we can save time in the restroom. By tying this string to the tip of you know what, we can pull it out without touching it and eliminate the need to wash our hands, shortening the time spent in the restroom by 76.39 percent.

I asked ‘After you get it out, how do you put it back?’

‘Well,’ he whispered, ‘I don’t know about the others, but I use the spoon.’

Source: Email Geoff A., April 2008

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s

Advertisements

  • None
  • mattvolke: Cool blog! Check it out my movie blog at themoviebros.wordpress.com/
  • justinmoss: Hi Dave, thank you. Yes, you can have it synced with multiple computers (I used to do this though I no longer have a need for this). From my experie
  • Dave Watkins: Excellent information. Thanks for sharing. Is you iPhone synced with multiple computers? dave
%d bloggers like this: